See where your riders are and who is free

You ask three questions all day: who is free, where is the rider and has it been delivered? The outlet portal answers all three in three places.

1. 1

   Step 1: Open Delivery Executives

   Choose Delivery Executives in the left menu. Every rider shows a tag: Active (can work), Pending or Deactivated. This tag is about the rider’s account, not about whether they are working right now.

   

   

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2. 2

   Step 2: Open a rider

   Press View. At the top you see the rider’s name, the tag Online or Offline, their phone and Max active orders. Below you see Delivered, Undelivered, Cancelled, Live now, Total assigned orders and Distance covered. Switch the period with Today, Yesterday, Last 7 days, This month or Last 30 days.

   

   

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3. 3

   Step 3: Check the riders on Dispatch

   Open Dispatch. When it plans trips, each rider’s route shows Online or Offline. See Dispatch orders to your riders.

4. 4

   Step 4: Follow a trip on the live map

   On Dispatch, the Live trips card lists every active trip. It shows the rider, how many orders are delivered and Live on map while the rider’s location is coming in. Tap a trip to open the map.

   

   

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   In the box that opens, the Map shows your shop, the rider and the Delivery stops in order. Use Orders to see the list instead.

   

   

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When is a rider’s location shared?#

A rider’s phone shares its location while the rider is Online in the app: about once a minute, and more often during a trip. When the rider switches to Offline, sharing stops. Customers only see a rider on the tracking link while the rider is on the way to them.