Forgot your password? Reset it from your phone
Ask for a reset email in the rider app, open the link on your phone and choose a new password.
1 min readUpdated Riders
You cannot sign in because you forgot your password. You do not need to call your shop. You can reset it yourself in two minutes.
Before you start#
The rider app is installed on your phone.
You know the email your shop used for you.
Step 1: Tap Forgot password?
On the sign-in screen, tap Forgot password? under the password box.
Step 2: Ask for the email
Type your Email. Tap Send reset email. The app says Check your email.
Step 3: Open the email on your phone
Open the email from MiniDrop on the same phone where the app is installed. Tap the link. It opens the app. The link works for 15 minutes.
Step 4: Choose a new password
Under New password, type at least 6 characters. Type it again under Confirm new password. Tap Reset password.
Step 5: Sign in again
The app takes you back to the sign-in screen. Sign in with your email and your new password.
The email did not come.
Look in your spam folder. Check that you typed the email correctly. You can tap Send again in the app.
The link does not work.
It may be older than 15 minutes. Tap Request a new reset email and try again.
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