Effective Date: July 14, 2026

Welcome to MiniDrop ("MiniDrop", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of the MiniDrop website, mobile applications, APIs, and related services (collectively, the "Services").

By accessing or using MiniDrop, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Services.

1. About MiniDrop

MiniDrop is a technology platform that enables businesses to manage local delivery operations. Our Services include order creation, delivery assignment, route optimization, live tracking, dispatch management, API integrations, and related operational tools.

MiniDrop facilitates delivery operations but is not the manufacturer, seller, or owner of the products being delivered unless expressly stated otherwise.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age.
• Have the legal authority to enter into binding agreements.
• Provide accurate and complete registration information.
• Comply with all applicable laws and regulations.

Businesses registering on behalf of an organization confirm they are authorized to act on behalf of that organization.

3. Account Registration

Users are responsible for maintaining the confidentiality of their account credentials.

You agree to:

• Provide accurate information during registration.
• Keep your account information updated.
• Maintain the security of your login credentials.
• Notify MiniDrop immediately of any unauthorized access or suspected security breach.

You are responsible for all activities conducted through your account.

4. Use of Services

MiniDrop grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for legitimate business purposes.

You agree to use the Services responsibly and in accordance with these Terms.

5. Business Responsibilities

Businesses using MiniDrop are responsible for:

• Providing accurate pickup and delivery information.
• Ensuring recipients' contact details are correct.
• Packaging goods appropriately for transportation.
• Ensuring that all goods comply with applicable laws.
• Communicating any special handling requirements before dispatch.

Businesses remain solely responsible for the products they sell and deliver.

6. Delivery Operations

MiniDrop provides technology that assists in managing delivery operations.

Estimated delivery times, suggested routes, and delivery status updates are provided for operational convenience and may vary due to factors including:

• Traffic conditions
• Weather
• Road closures
• Customer availability
• Operational delays
• Other circumstances beyond reasonable control

MiniDrop does not guarantee delivery within any specific timeframe unless otherwise agreed in writing.

7. Prohibited Use

Users shall not use MiniDrop to:

• Transport illegal, prohibited, or hazardous goods.
• Violate any applicable law or regulation.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Disrupt or interfere with platform operations.
• Misrepresent delivery information or customer details.
• Use the Services for fraudulent activities.

MiniDrop reserves the right to suspend or terminate accounts engaged in prohibited activities.

8. Fees and Billing

Certain Services may be subject to applicable service fees as communicated by MiniDrop.

Businesses agree to pay all applicable charges associated with the Services they use.

MiniDrop reserves the right to revise pricing by providing reasonable prior notice through the platform or other official communication channels.

9. Cancellation

Delivery requests may be cancelled subject to MiniDrop's operational policies.

Where operational work has already commenced, applicable cancellation charges may apply in accordance with the prevailing cancellation policy.

10. Service Availability

While we strive to provide uninterrupted Services, MiniDrop does not guarantee continuous availability.

The Services may occasionally be unavailable due to:

• Scheduled maintenance
• Emergency maintenance
• Technical failures
• Internet connectivity issues
• Third-party service interruptions
• Force majeure events

MiniDrop shall not be liable for temporary interruptions beyond its reasonable control.

11. Intellectual Property

All content, software, trademarks, logos, graphics, designs, documentation, and technology associated with MiniDrop remain the exclusive property of MiniDrop or its licensors.

Users may not:

• Copy
• Modify
• Reverse engineer
• Redistribute
• Republish
• Sell
• License
• Exploit

any part of the Services without prior written permission.

12. Data and Privacy

Your use of MiniDrop is also governed by our Privacy Policy.

By using the Services, you consent to the collection, processing, and use of information as described in the Privacy Policy.

13. Third-Party Services

MiniDrop may integrate with third-party services including mapping providers, notification services, communication platforms, analytics providers, and other technology partners.

MiniDrop is not responsible for the availability, accuracy, or performance of third-party services.

14. Limitation of Liability

To the fullest extent permitted by law, MiniDrop shall not be liable for:

• Indirect or consequential damages.
• Loss of business or profits.
• Loss of goodwill.
• Data loss.
• Delivery delays caused by external factors.
• Customer disputes between businesses and recipients.
• Damage arising from inaccurate information provided by users.

MiniDrop's total liability arising from the use of the Services shall be limited to the amount paid by the user for the specific Service giving rise to the claim, where permitted by applicable law.

15. Indemnification

You agree to indemnify and hold harmless MiniDrop, its directors, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

• Your misuse of the Services.
• Violation of these Terms.
• Violation of applicable laws.
• Infringement of third-party rights.
• Incorrect or unlawful delivery requests.

16. Suspension and Termination

MiniDrop reserves the right to suspend or terminate access to the Services at any time if a user:

• Violates these Terms.
• Engages in fraudulent or unlawful conduct.
• Misuses the platform.
• Creates security risks.
• Causes operational disruption.

Termination does not affect any obligations that arose prior to termination.

17. Force Majeure

MiniDrop shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, acts of government, civil unrest, power failures, or internet outages.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Thiruvananthapuram, Kerala, India.

19. Changes to the Terms

MiniDrop may modify these Terms from time to time.

Updated Terms will be published on our website with a revised Effective Date. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

20. Contact Us

If you have any questions regarding these Terms, please contact us:

MiniDrop

Owned and operated by Shaheem M Shereef

Email: support@minidrop.in

Phone: +91 9447752480