Track orders and check your order history
See every order at a glance, find any order in seconds and know what each status means.
3 min readUpdated Outlet owners
The Orders page is your record of every delivery. It shows what is waiting, what is on the road and what is finished, and you can find any order by the customer's name or phone number.
Step 1: Open Orders
Choose Orders in the left menu. Three tabs sort your orders: Pending, Live and Completed, each with a count.
Step 2: Find an order
Type an order number, a customer's name or a phone number in Search order ID, customer name or phone…. The two small buttons at the top right switch between a grid and a list.
Step 3: Open an order
Click any order to open Order Details: the order number, date and time, status, the customer's name, phone and address, and (for live orders) the rider with a Call rider button.
Step 4: Watch live deliveries on a map
On the Dispatch page, Live trips lists the trips on the road. Tap a trip to see the rider on a live map and which stops are done.
What each status means#
Pending: the order is created and waiting to be dispatched.
Assigned: a rider has the order on an approved trip, but has not picked it up yet.
Picked up: the rider has collected the order from your shop.
On hold: the rider marked this order as on hold. Read what to do.
Delivered: the customer has received the order. The details show the time.
Undelivered: the rider could not deliver. The details show the reason the rider gave.
Cancelled: the order was cancelled before it left.
Assigned, Picked up and On hold orders are shown on the Live tab. Delivered, Undelivered and Cancelled orders move to Completed, which is your history.
The customer's tracking link#
As soon as a rider is assigned, two buttons appear next to the order: Copy tracking link and a green Track. Track opens the page exactly as your customer sees it. Learn how to share it.
Where are my old orders?
On the Completed tab. Use the search box to find one.
Why is there no rider on a Pending order?
A rider is chosen only when you dispatch and approve the route.
Can I see where a rider is?
Yes, on Dispatch, under Live trips, while the trip is on the road.
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