Add a rider and get them delivering on day one

Your riders are the face of your shop. Adding one takes about a minute. The rider gets an email with everything needed to sign in, so you do not have to set up their phone.

Before you start#

• You are signed in to the outlet portal.

• You have the rider’s name, mobile number and their own email address. The email becomes their sign-in.

• The rider has an Android phone. (The rider app runs on Android today.)

1. 1

   Step 1: Open Delivery Executives

   Choose Delivery Executives in the left menu. The page lists your riders under Outlet Riders, with a green Active tag for each one who can work.

   

   

   Close

2. 2

   Step 2: Press Add Rider

   Press the green Add Rider button at the top right of the list. A box called Add Delivery Executive opens.

3. 3

   Step 3: Fill in the rider’s details

   Fill in Email, Full Name and Phone / WhatsApp. Under Max orders per trip, keep 5 or type how many orders this rider can carry at once.

   

   

   Close

   If the email already belongs to a MiniDrop rider, the box says Existing rider found and fills in the name and phone. The button then reads Link Rider. The rider keeps their own password.

4. 4

   Step 4: Save the rider

   Press Add Rider. The new rider appears in the list. MiniDrop emails them a temporary password and, when it is available, a button to get the app. If there is no button, the email tells them to ask you for the app link.

5. 5

   Step 5: Help them sign in

   Ask the rider to install the app and sign in. Our guide for riders is short: Install the MiniDrop rider app and sign in.

6. 6

   Step 6: Check that they are online

   Press View next to the rider’s name. The badge next to the name says Online when the rider has switched on Status in the app. A rider who is Offline does not get trips. More in See where your riders are and who is free.

First-day checklist#

• The rider received the email (ask them to look in spam too).

• The app is installed and the rider has set their own password.

• Location is allowed as Allow all the time, and notifications are on.

• Status is switched to Online.

• A practice trip: create an order for your own address, dispatch it, approve the route and let the rider deliver it.

• Your shop rules are explained: how to hand over orders, how to speak to customers, when to call you.

Change or remove a rider#

Press Edit to change a rider’s name, phone or Max orders per trip. The email cannot be changed. Press Remove to take a rider off your outlet. The portal asks you to confirm and tells you whether the rider’s account is kept or deleted.

More in this category#