Effective Date: July 14, 2026

At MiniDrop, we are committed to providing businesses with a reliable platform for managing their last-mile delivery operations. This Refund & Cancellation Policy explains how cancellations and refunds are handled for services offered through the MiniDrop platform.

By using MiniDrop's website, mobile applications, APIs, or related services, you agree to this Refund & Cancellation Policy.

1. About MiniDrop

MiniDrop is a delivery operations platform designed for businesses that manage local deliveries. The platform enables businesses to create delivery orders, assign deliveries to their own delivery executives, optimize routes, track deliveries in real time, manage dispatch operations, and integrate delivery workflows with their existing systems.

Where available, businesses may also choose to use delivery executives available through MiniDrop's delivery partner network. This is an optional service, and businesses remain free to use their own delivery workforce through the platform.

This policy applies to all delivery orders created through MiniDrop, regardless of the delivery mode selected.

2. Cancellation of Delivery Orders

Businesses may request the cancellation of a delivery order through the MiniDrop platform. Cancellation eligibility depends on the operational status of the order and the selected delivery mode.

Orders Assigned to the Business's Own Delivery Executive

For deliveries managed using the business's own delivery executives, businesses may cancel or modify delivery orders directly through the platform until the order has been completed. Operational records, delivery history, and related information may continue to be retained for reporting, auditing, and compliance purposes.

Orders Assigned Through MiniDrop

For deliveries assigned to delivery executives available through MiniDrop, cancellation requests are handled based on the progress of the delivery.

• If the cancellation is requested before a delivery executive has been assigned, no delivery service charges will apply.
• If a delivery executive has already been assigned or has started travelling towards the pickup location, cancellation charges may apply to cover operational costs already incurred.
• Once the package has been picked up, cancellation requests may not be possible except in exceptional circumstances determined by MiniDrop.

3. Cancellation by MiniDrop

MiniDrop reserves the right to cancel a delivery request in situations including, but not limited to:

• Incorrect or incomplete pickup or delivery information.
• Restricted, prohibited, or unlawful items.
• Unsafe pickup or delivery conditions.
• Unavailability of delivery resources.
• Violation of our Terms & Conditions.
• Events beyond our reasonable control.

Where applicable, any eligible refund will be processed in accordance with this Policy.

4. Failed Deliveries

A delivery may be marked as unsuccessful due to reasons including:

• Recipient unavailable.
• Incorrect delivery address or contact details.
• Recipient refusing to accept the delivery.
• Inability to contact the recipient.
• Unsafe delivery conditions.
• Other operational circumstances beyond the reasonable control of the business or delivery executive.

Where delivery operations have already commenced, applicable service charges may still apply.

5. Refund Eligibility

Refunds may be considered in circumstances including:

• Duplicate payments for the same delivery request.
• Technical errors resulting in incorrect billing.
• Delivery requests cancelled by MiniDrop before delivery operations begin.
• Any other situation where MiniDrop determines that a refund is appropriate after reviewing the request.

Each refund request is reviewed individually based on the operational history of the delivery.

6. Non-Refundable Situations

Refunds will generally not be provided for:

• Successfully completed deliveries.
• Deliveries cancelled after pickup has been completed.
• Delays caused by traffic, weather, road closures, or other events beyond MiniDrop's reasonable control.
• Incorrect pickup or delivery information provided by the business.
• Recipient unavailability or refusal to accept the delivery.
• Delivery requests that violate applicable laws or our Terms & Conditions.

7. Refund Processing

Where a refund is approved:

• Refunds will be processed through the original payment method, wherever possible.
• Processing timelines may vary depending on the payment provider or financial institution.
• MiniDrop is not responsible for delays caused by banks, payment gateways, or financial institutions after the refund has been initiated.

8. Refund Requests

To request a refund or report a billing issue, businesses should contact MiniDrop Support with:

• Delivery Order ID
• Business Name
• Date of Delivery
• Description of the issue
• Any relevant supporting documents or screenshots

Our team will review each request and respond within a reasonable timeframe.

9. Changes to this Policy

MiniDrop may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, operational processes, or legal requirements.

The latest version will always be published on our website with the updated Effective Date. Continued use of the Services after any changes constitutes acceptance of the revised Policy.

10. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or wish to request a refund, please contact us:

MiniDrop

Owned and operated by Shaheem M Shereef

Email: support@minidrop.in

Phone: +91 9447752480