Orders & dispatch
Create deliveries, plan trips for your riders, approve routes and follow every order until it is delivered.
8 guides
Create a delivery order
Pick the customer, check the map pin and place the order. It then waits in the queue until you dispatch it to your riders.
3 min readOutlet owners
Dispatch orders to your riders
Turn the queue of waiting orders into one planned trip for each rider, check the routes and send them out.
3 min readOutlet owners
Review, adjust and approve each rider's route
Look at every planned route, change the order of stops if you know better, and approve so the rider gets the trip.
3 min readOutlet owners
Put dispatch on a schedule
Let MiniDrop plan trips every few minutes or at fixed times each day, so your queue never waits for you.
3 min readOutlet owners
Track orders and check your order history
See every order at a glance, find any order in seconds and know what each status means.
3 min readOutlet owners
Share the live tracking link with your customer
Every assigned order has a private tracking link with your shop name and logo. Copy it, send it and your customers stop calling to ask where the order is.
2 min readOutlet owners
Handle on-hold, not-delivered and cancelled orders
What each status means, where to find the rider's reason, and how to cancel an order that has not left your shop.
3 min readOutlet owners
What the pickup code is, and when to give it to a rider
Every assigned order has a 4-digit pickup code. Here is where to find it and when a rider needs it.
2 min readOutlet owners